Privacy

Personal data & cookies

This privacy policy explains how Youkonseil processes your personal data when using this website, in accordance with the GDPR (Regulation (EU) 2016/679) and applicable French data protection law.

1. Data controller

Who processes your data

The data controller is: Youkonseil
Address: 32 Traverse de la Buzine, 13011 Marseille, France
Contact: contact@youkonseil.fr

2. Data collected

What we may collect

Contact form data

Possible data: name, email address, phone number (if provided), message content, and any information you choose to send.

Technical data

Possible data: IP address, browser/device type, pages visited, date/time, referrer, audience data (if an analytics tool is active).

Principle: we only collect data necessary for the purposes listed below.

This site is not intended to collect sensitive data (health, political opinions, etc.). Please do not include such information in forms. If you do so, it is entirely at your own initiative.

3. Purposes and legal basis

Why and on what basis

Replying to requests (form / email) — legal basis: legitimate interest and/or pre-contractual steps.
Relationship management (follow-up, appointments, quotes) — legal basis: pre-contractual steps / contract.
Website security (logs, abuse prevention) — legal basis: legitimate interest.
Audience measurement (Google Analytics) — legal basis: consent (Art. 6.1.a GDPR).

4. Recipients and processors

Who can access your data

Data is intended for Youkonseil and authorised persons. It may be processed by technical providers acting as data processors, including:

  • Hosting: LWS (Ligne Web Services) — 10 rue Penthièvre, 75008 Paris, France
  • Email: LWS Mail (mailboxes hosted by LWS)
  • Audience measurement: Google Analytics (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland)

We ensure that these providers offer sufficient guarantees of compliance and security.

5. Transfers outside the European Union

Processing location

We favour providers located in the European Union (hosting and email via LWS). However, the use of Google Analytics involves a transfer of data to the United States. Google Ireland Limited frames this transfer through Standard Contractual Clauses (SCCs) approved by the European Commission, in accordance with Article 46 of the GDPR.

For more information: Google privacy policy.

6. Retention periods

How long data is kept

  • Form/email requests: time needed to process + possible archiving (recommended max: 3 years if no follow-up).
  • Contractual relationship (clients): contract duration + legal obligations (accounting, litigation).
  • Technical/security logs: limited period (e.g. 6 to 12 months depending on need).
  • Google Analytics cookies: 13 months maximum.

The above durations are indicative and may be adjusted according to legal obligations and evidentiary needs.

7. Your rights

Access, rectification, deletion…

GDPR rights

You have the following rights: access, rectification, erasure, objection, restriction, portability, and withdrawal of consent (where applicable).

How to exercise your rights

You can exercise your rights by writing to contact@youkonseil.fr. Proof of identity may be requested in case of reasonable doubt.

Complaint: you may lodge a complaint with the CNIL (French data protection authority) — www.cnil.fr/en/complaints.

8. Cookies

Operation & management

A cookie is a small file stored on your device when you visit a website. It may be used to ensure the site functions correctly, remember preferences, or measure audience.

8.1 Strictly necessary cookies

These cookies are essential for the website to function. No consent is required.
Duration: session

8.2 Audience measurement — Google Analytics

This site uses Google Analytics to measure audience. Cookies are placed on your device to generate anonymised traffic statistics.
Legal basis: consent (Art. 6.1.a GDPR).
Duration: 13 months maximum.
You may decline these cookies via the consent banner or install the official extension: Google Analytics Opt-out.

8.3 Manage your preferences

You can configure your browser to refuse cookies or be notified when they are set. Refusing certain cookies may affect some features.

9. Security

Protection measures

We implement reasonable technical and organisational measures to protect your data (access controls, system updates, backups, HTTPS encryption).

No system is completely secure; absolute security cannot be guaranteed.

10. Updates

Policy changes

This policy may be updated at any time, particularly to reflect legal or technical changes.

Last updated:

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